Objective: Build an employee-focused knowledge base to assist staff in understanding corporate policies, standard operating procedures, and the systems that power their company.
There is a wealth of knowledge in every company, and nobody knows everything about everything. But when you pool this available knowledge into a single repository, the gains are far more than the sum of its parts. Departments can tend to be silos, keeping their information closed and unavailable to others. However, allowing other employees to review your processes and procedures, and your requirements and challenges, gives them a much better understanding of how their work fits into the overall puzzle.
Creating a space where knowledge can be cultivated and shared allows everyone to find answers to questions they’ve just come across, or that have stumped them for some time. Employees may also be hesitant to ask questions for fear of embarrassment – “How do I do this again?”. Including images and videos helps keep employees engaged and aids in the learning process.
Traditional paper manuals and printouts tend to become obsolete as soon as they hit the desk. A knowledge base is always live, and always up to date.